Returns & Refunds

1. Return Eligibility

• We accept returns on unused and unopened products within 30 days of purchase. To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it.

2. How to Initiate a Return

• To initiate a return, please contact our customer service team at info@vapestore.com. Provide your order number and reason for the return. Our team will guide you through the return process.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method for returns.

4. Refunds

• Once your return is received and inspected, we will process a refund to your original payment method. Please allow 30 for the refund to reflect in your account.

5. Exchanges

• If you wish to exchange a product for a different item, please contact us to arrange the exchange. Exchanges are subject to product availability.

6. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, depending on the situation.

7. Non-Returnable Items

• Certain items are non-returnable for hygiene reasons, such as opened e-juices or used coils. Please check the product description for return eligibility before making a purchase.

8. Refund Exceptions

• Refunds may be subject to deductions for shipping costs, restocking fees, or discounts applied to the original purchase.

9. Contact Us

• If you have any questions or concerns regarding returns or refunds, please contact our customer service team at info@vapestore.com. We are here to assist you.