Last Updated: June 2026

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At The F'n Vape Store, we are committed to providing a safe, professional, and compliant shopping experience for all customers. Your privacy matters to us, and we are committed to protecting your personal information and handling it securely. We do not sell, rent, or trade customer information to third parties for marketing purposes. Any information collected is used only to process orders, provide customer support, comply with legal requirements, and improve your shopping experience. For complete details on how your information is collected, stored, and protected, please review our Privacy Policy.

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     1. Age Verification

The F'n Vape Store sells age-restricted vaping products.

All customers must meet the minimum legal age required to purchase vape products in their province or territory. Valid government-issued photo identification may be required for in-store purchases, local deliveries, and online orders.

We reserve the right to refuse service or cancel orders if age verification requirements cannot be satisfied.

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     2. Product Availability

While we strive to maintain accurate inventory levels, product availability is not guaranteed.

In the event a product becomes unavailable after an order has been placed, we will contact the customer to discuss available options, substitutions, or refunds.

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     3. Pricing Policy

All prices are listed in Canadian Dollars (CAD).

Prices, promotions, and product availability are subject to change without notice. While we make every effort to ensure pricing accuracy, errors may occasionally occur. We reserve the right to correct pricing errors and cancel affected orders if necessary.

 

     4. Order Verification

To protect our customers and prevent fraudulent activity, The F'n Vape Store reserves the right to verify customer information before processing an order.

Additional verification may be required for certain transactions, including age verification, billing verification, or order confirmation.

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     5. Local Delivery Policy

We offer local delivery within our designated service area.

Customers must ensure that an eligible adult is available to receive the order if age verification is required. Failed delivery attempts due to unavailable recipients may result in delayed delivery or additional delivery charges.

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     6. Returns, Exchanges, and Warranties

Returns, exchanges, and warranty claims are handled in accordance with our Return & Exchange Policy.

Customers are encouraged to review the full Return & Exchange Policy before purchasing products.

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     7. Product Use and Responsibility

Customers are responsible for using all products according to manufacturer instructions and applicable laws.

The F'n Vape Store is not responsible for damage, injury, or product failure resulting from misuse, modification, neglect, improper charging practices, or use outside manufacturer recommendations.

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     8. Promotional Offers

Promotions, discounts, loyalty rewards, and special offers may be modified, suspended, or cancelled at any time without notice.

Promotional offers generally cannot be combined unless specifically stated otherwise.

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     9. Customer Conduct

We are committed to maintaining a respectful environment for both customers and staff.

The F'n Vape Store reserves the right to refuse service to individuals who engage in abusive, threatening, fraudulent, or inappropriate behaviour toward staff, customers, or the business.

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     10. Policy Updates

Store policies may be updated periodically to reflect changes in regulations, business operations, or customer service practices.

The most current version will always be available on our website.

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     11. Contact Information

If you have any questions regarding our store policies, please contact us:

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The F'n Vape Store

2130 Robertson Road, Unit 3
Ottawa, Ontario, Canada

Email: info@thefnvapestore.ca

Phone: 613-820-8273

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Thank you for choosing The F'n Vape Store. We appreciate your business and look forward to serving you.